ABOUT US
JUMA is a fashion design company specializing in mens and womens contemporary ready-to-wear, active sportswear and other products. The company designs, markets, manufactures and distributes to leading specialty stores, franchise retailers and boutiques. Founded in Toronto, Canada in 2003, the eponymous label JUMA developed by Alia Juma (Design Director) and Jamil Juma (Creative Director) can be found in various locals around the world including Canada, United States and Japan.
Alia and Jamil Juma founded JUMA with a commitment to quality and innovation. The line has a downtown look that is refined giving it an elegant street sensibility. Their line is carried in coveted retailers including Fred Segal, By George, Caravan and many others. They have been featured in such international publications as Elle Canada, Fashion Quarterly Magazine (FQ magazine), Fashion Magazine, Sportswear International, National Post as well as Fashion Television, Rogers Television and Life Network. They have held runway shows during Toronto Fashion Week where they have collaborated with BMW, Elle Canada, L'Oreal, TD Bank, TFI, Volvo and several other companies. More info available at www.juma.ca. CONTACT INFO
SIZE CHART
Size Chart
How to Measure Bust: Measure around the fullest part of the bust. Keep tape comfortably loose. Waist: Measure around the natural waist line – generally the smallest part of your waist. Your natural waist line is located where the body creases when bending to the side. Hip: Keep feet together and measure around the fullest part of your hip. All garments are given a length measurement. The measurement is taken from center back to hem on tops / jackets / coats / dresses, and top of waist band to hem (on skirts). Still have questions about sizing, please email us! ORDERING / PAYMENTS
When you find an item that you like, click the "add to cart" button. Continue shopping until you are ready to complete the purchase. Click on the "X item in cart" button (top of page). Make sure the items sizes and quantity are correct. If there is a mistake, you can remove or edit in the cart page. Once the order is confirmed, follow the instructions to move through the shopping cart.
Confirmation Once you enter in your address and credit card information and press "submit" an email confirmation will be sent to you. This will have your order number, your complete order, and your shipping address. Please print this document and save it for your records. If there are any mistakes on the receipt, please email us right away. Method of Payments JumaOnlineStore.com accepts all major credit cards, including Visa, Mastercard and American Express. We also accept INTERAC Online as a payment method for Canadian customers. For customers who do not have credit cards, JumaOnlineStore.com also accepts payments via PayPal and Money Orders. Paying with PayPal can be done through the shopping cart. If you would like to pay using a money order, please email us with the items you want to purchase (style name, size and colour), your address (for tax purposes) and your preferred shipping method. Taxes If you are ordering from within Ontario, you will be charged GST & PST. If you are ordering from Nova Scotia, New Brunswick or Newfoundland you will be charged HST. If you are ordering from any other Canadian province you will be charged GST only. NO TAX WILL BE ADDED TO AMERICAN ORDERS. Pricing All prices quoted in US Dollars are approximate and depend on the USD/CND exchange rate at the time. All articles will be sold at the quoted Canadian price. Prices listed on the page and in the shopping cart do not include shipping, handling or taxes. When you check out, select the shipping options which best suites you. Taxes will be added according to your location. The final price (including applicable taxes, shipping and exchange rate) will be displayed prior to entering your credit card number and will also be sent to you in the confirmation receipt/email. Stock Availability JumaOnlineStore.com will keep its stock listing up to date. If however stock availability on your order has changed, we will email you with a notification and a time frame on a restocking date. Warranty JumaOnlineStore.com sells clothing/accessories/records 'as is' from the designer. Detailed descriptions (ie material and measurements) are posted on the page for all items. Should you have more questions in regard to products, you may email us prior to ordering. International Orders Due to credit card fraud, JumaOnlineStore.com does not process international credit card orders. If you would like to place an international order, please use PayPal or a Money Order. If neither of these options is possible, please email us. SHIPPING
Products shipped within Canada are shipped via Canada Post. Shipping options are as follows:
1. Standard Shipping (FREE) - This is the most economical method of shipping with an expected arrival of 5-10 business days from date the product is shipped. 2. Express Shipping ($12 CAN) - This method will have your order to your door in approximately 1-3 business days from day product is shipped. Products shipped to the United States are shipped via Canada Post. Shipping options are as follows: 1. US Air (FREE) Shipped via Canada Post Air and will arrive 5-14 business days from when order is shipped. 2. Express Shipping ($17 US) - This method will have your order to your door in approximately 3-7 business days from day product is shipped. International orders are shipped via Canada Post International Air with an expected arrival approximately 7-21 days from date of shipment. The cost of an International order is $35 CAN. We ship Monday to Friday. All orders will ship one-two business days after they are received. Shipping times are based on a base case scenario. RETURNS / EXCHANGES
Returns and exchanges are accepted on merchandise within 14 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Firstly, notify us through email about your return or exchange inquiry where JUMA will authorize your request. Once your request has been authorized then please complete the return/exchange portion of your invoice and include it with your package. PLEASE NOTE: Shipping and handling charges are non-refundable. ALSO NOTE: Sale items cannot be exchanged or refunded.
Please send your return or exchange to: JUMA Suite 414-224 Wallace Ave Toronto, ON Canada M6H 1V7 Shipping (your return or exchange) Instructions: Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves). Shipping costs are responsibility of the customer. Credit Card Refund Process: Once your package has been received at JUMA, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from JUMA. Customer Service: Regular Hours Monday-Friday 9am-6pm Eastern Time Tel (International): (001) 1.416.645.3322 Fax: (001) 1.888.210.3816 Email Us PRIVACY / SECURITY
Any information that you do submit to JUMA will not be disclosed.
We will only add you to our mailing list upon request. JUMA will NEVER release, sell, share or exchange any of its customer lists. JUMA uses a guaranteed safe credit card procedure. Through a company known as Internet Secure, the shopper can submit their personal information and credit card number without it ever entering our data base. (We NEVER see the credit card number). To read more about Internet Secure and internet privacy, click here. COPYRIGHT
All written, graphic and photographic work is copyrighted to JUMA. No information within the JumaOnlineStore.com website or Juma.ca website may be used or reproduced in any manner.
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